OSU Medicine | Portals
 
 

Patient Portal

Frequently Asked Questions

General Questions | System Access | Home Page | Appointments | Health Records | Reports | Lab Results | Medications | Other |

General Questions

What is the Patient Portal and how can it help me?

The Patient Portal offers the patients of Oklahoma State University Medicine Clinics secure electronic access to portions of their medical record. Our Patient Portal is available 24/7 and can be accessed from any computer with an internet connection. It can help you answer questions like "What are my lab results?" "Which doctor treated me during my stay?" And many more!

The patient portal provides the following services:

  • View, download, or transmit a “Continuity of Care Document” or Patient Health Summary
  • Review new appointments and see details for upcoming visits
  • See laboratory results, radiology reports and other test results
  • View allergies and conditions
  • View selected health information (allergies, medications, current problems, past medical history etc...)
  • Track immunizations and other health maintenance items
  • Review active home medications
  • Reference visit history, including discharge instructions
  • Access billing information
  • Review your demographic information (i.e. address, phone numbers, etc...). Your information can be updated in our records when you next visit our Hospital.

Who can use the Patient Portal?

Any active or past patient of Oklahoma State University Medicine Clinics is eligible to register for and use the Patient Portal.

Is there a fee to use the Patient Portal?

No. The Patient Portal is provided as a courtesy to you and its use is optional. While some hospitals may charge for this service, we are focused on providing the highest level of service and health care.

Is my patient portal secure? Who can see my patient portal?

The patient portal uses encryption (security measures) to keep unauthorized persons from reading communications, information, or reports. Secure messages and information can be read only by someone who knows the correct Logon Id and Password to log on to the portal site. Your patient portal may be accessed by any users that you have authorized with proxy access. Your information is extremely secure. The information on the Portal is merely a snapshot of your medical record, not the actual record. The snapshot is maintained on a secure server.

I received a phone call, asking for my OSUMC Patient Portal Logon Id and Password. What should I do?

Our hospital personnel will never contact you for your Logon Id and Password. If you received a phone call from anyone asking for your Patient Portal username and password, please contact us immediately. You can contact OSU Medicine Clinics’ Medical Records Department @ 918-599-5211 during normal business hours Monday-Friday 8:00am-5:00pm. After hours you may leave a message thru our Patient Portal “Contact Us” link - Please include your name and contact number so that an OSU Medicine Clinics representative may contact you on the next business day.

What software / hardware do I need to access the Patient Portal?

This patient portal is web-based and works with all major Internet browsers, such as Internet Explorer, Google Chrome, Mozilla FireFox and Safari.

System Access

How do I enroll?

From the login screen, click on the "Enroll Now!" button and follow the prompts.

What information do I need to enroll?

You will need to provide the following information:

  • Your Name and Date of Birth
  • Gender (sex)
  • Last 4 digits of your Social Security Number
  • Your OSUMC Medical Records Number (this Number begins with an “H” and is located on your Discharge Paperwork)
    • If you do not have this number you will have to physically come into the Hospital to the Medical Records Department to obtain it-we cannot give this number out by e-mail or over the phone.
  • A current working e-mail address

I do not have an email address. How do I get one?

You must have an email address to enroll in the Oklahoma University Medicine Clinics Patient Portal. To setup an email address, please visit any of the following websites which provide free email services (not associated with OSUMC Patient Portal or our Healthcare Facility): Gmail, Yahoo!, Outlook.com

Why do I need to provide my personal information?

We will need your demographic information to verify your account. OSU Medicine Clinics will keep your information safe under the HIPAA Privacy Rules.

Can I change the information later?

Once your account is setup and verified, you can view your demographic information under "Profile". If you want to make any changes, you can update your information at any time by clicking the "Update Profile" button.

Why do I need to answer secure questions?

Security questions are designed to protect access to your information. You will need to answer the security questions if you want to reset your password in future.

How do I log on to the system?

You can log on to the system by entering your Logon Id and Password information into the Login screen. When you enroll, you will receive an e-mail with your "Logon Id" and "Password". The first time you log on, you will be asked to change these.

What if I don’t know my Logon Id?

If this is your first time using Patient Portal, you will need to enroll with the system (register an account). Click the button "Enroll Now", and then complete and submit the form on the Enrollment Screen. An e-mail will be sent to you with your Logon Id and Password. Follow the instructions provided in the e-mail.

What if I forget my Password or Logon Id?

If you forgot your Password or Logon Id, you can request for a password reset or a reminder of your Logon Id from the Login screen. Click on "Forgot Password?" or "Forgot Logon Id?" and an e-mail with instructions will be sent to the e-mail address you used to enroll.

Why can't I log in?

If you are unable to log in, please try some of the following troubleshooting tips: All fields are case sensitive. Check to see if the "Caps Lock" key is being used. Please also allow a few seconds delay to login after you hit enter or press the logon button if your Internet speed is slow.Verify that your username and/or password are correct.Please read any other error messages carefully.If the issue continues, please contact us. You can contact OSU Medicine Clinics’ Medical Records Department @ 918-599-5211 during normal business hours Monday-Friday 8:00am-5:00pm. After hours you may leave a message thru our Patient Portal “Contact Us” link - Please include your name and contact number so that an OSU Medicine Clinics representative may contact you on the next business day.

Why is my account locked?

We apologize for this inconvenience, but it is necessary for security purposes. As a general security feature, the Patient Portal will automatically lock-out an account that has had (5) five failed logon attempts. If your account becomes locked,you can contact us. You can contact OSU Medicine Clinics' Medical Records Department @ 918-599-5211 during normal business hours Monday-Friday 8:00am-5:00pm. After hours you may leave a message thru our Patient Portal “Contact Us” link - Please include your name and contact number so that an OSU Medicine Clinics representative may contact you on the next business day. For privacy reasons you may be asked to visit our hospital so that we can verify your identity in person. Please bring photo identification with you.

How do I know if my account is locked?

If you receive the following message it means you have tried to logon to the system using the wrong "Logon Id" or "Password" more than (5) five times: You have exceeded the maximum allowed login attempts. Your user account has been locked. Please contact us to request assistance with the patient portal. Be sure to tell them you have been Locked Out of the Patient Portal so they can assist you faster. It may take up to 48 hours to get a reset. You can contact OSU Medicine Clinics' Medical Records Department @ 918-599-5211 during normal business hours Monday-Friday 8:00am-5:00pm. After hours you may leave a message thru our Patient Portal “Contact Us” link - Please include your name and contact number so that an OSU Medicine Clinics representative may contact you on the next business day.

Home Page

What information should I pay attention to on the Home page?

After successfully logging on, the first screen you will see is the Home page. First time users should follow the prompts to complete the logon process. Each time you logon to the Patient Portal you can see notifications about "What's New".

Appointments

How do I view my upcoming appointments and instructions?

  • You can view upcoming or pending appointments and any instructions on the Appointments Tab.
  • You cannot schedule, cancel, or change an appointment from our Patient Portal at this time.
  • You can e-mail us from "Contact Us" on the Appointments page or call us at the number listed.

Can I change or cancel an appointment?

You cannot schedule, cancel or change an appointment from our Patient Portal at this time. You may e-mail us from "Contact Us" on the Appointment page or call us at the number listed.

Health Records

What is the Health Record Tab?

You can do the following things from the Health Record tab:

  • View, download, or transmit a Patient Health Summary or "Continuity of Care Document"
  • View allergies and conditions
  • See laboratory results, radiology reports and other test results
  • Review active home medications
  • View selected health information (allergies, medications, current problems, past medical history etc...)
  • Track immunizations and other health maintenance items
  • Reference visit history, including discharge instructions

What should I expect to see in my Health Record?

You can expect to see your Health Summary, allergies and conditions, lab results, current medications, reports from radiology and other tests, and your hospital visit history. Some of this information can be downloaded into a Continuity of Care Document (CCD) under "Health Record" session. Remember, this information includes electronic data only. Data not entered electronically will not be available in the system.

What information is available in my Health Record?

The following table outlines the type of information you may be able to find in your Health Record.

Your Health Information* What Does this Include? When is this Available in the Patient Portal?
Conditions Any condition related to your visit at our hospital Up to 24-48 hours after this information is documented by your healthcare provider
Allergies Any allergies that you provided to our hospital system or that we discovered while we were treating you Up to 24-48 hours after this information is documented by your healthcare provider
Ordered Medications Medications that you received while you were at our hospital Up to 24-48 hours after this information is documented by your healthcare provider
Home Medications Home Medications you were taking when you were admitted-as long as you provided this information to our staff Up to 24-48 hours after this information is documented by your healthcare provider
Immunizations Any immunizations that our hospital system has on record Up to 24 hours after this information is documented by your healthcare provider
Healthcare Providers Any doctors or consulting provider that treated you while you were at our hospital Up to 24 hours after this information is documented by your healthcare provider
Test Results*** Test results, which can include lab results and radiology results Up to 96 hours after the test is completed
Reports Any reports, including discharge instructions and consults Up to 24 hours after this information is documented by your healthcare provider

Notes:

*Only health information from our hospital system is available in the OSU Medicine Clinics Patient Portal (at this time).

**Test results related to HIV, Sexually Transmitted Disease (STD) or behavioral healths are not available in the OSUMC Patient Portal. Please contact your healthcare provider for information on these lab results.

What is a CCD?

A Continuity of Care Document (CCD) includes an overview of your entire electronic medical record. It will include your demographic information, conditions or problems, allergies, adverse reactions, alerts, medications and test results. Data not entered electronically will not be entered in to the system.

Why do I need a CCD?

A Continuity of Care Document (CCD) will give you a 24/7 overview of your electronic medical information. A CCD is also helpful if you want to change doctors or go to another practice.

Reports

How do I find a report?

After each Hospital visit, any reports (other than Laboratory test results - which are posted under the "Results" Tab) should be posted to this portal for you to view. Select the "Reports" Tab on the right side of the screen.

How do I view a report?

Click on the Report listed, and select View and/or Print.

Why don't I see any reports?

Please allow 1-3 business days for your provider to create and upload the reports. Reports information obtained prior to the start of the Patient Portal will not be available in the system.

Lab Results

How do I find a Lab result?

After each Hospital visit, any lab results should be posted to this portal for you to view. Select the "Results" Tab on the right side of the screen.

How can I view my lab result?

Select the lab test you want to view. Continue to click on that particular test to see if past tests have been obtained. You may view results by Date or Test.

Why can't I see any lab results?

If your lab test was completed during your stay at our hospital, it will be available in our Patient Portal 72 hours after discharge. Lab information obtained prior to the start of the Patient Portal will not be available in the system.

Medications

Where do I find my medication information?

From the Home page, click on the "Medications" Tab. NOTE: YOU CANNOT REFILL MEDICATIONS FROM THE PATIENT PORTAL.

Why isn't my current prescription listed?

Please allow several business days to process the prescription. If you still have questions, please contact us.

Other

I think my Patient Portal account has been compromised (i.e. someone else has accessed my account). What should I do?

Call our hospital immediately at 918-599-5211 and we will disable your Patient Portal account. If you would like to continue to use the Patient Portal, we can issue you a new user name and password at your next visit to the hospital (the information will only be given in person, not by phone or email).